Frequently Asked Questions

ãFER Honey lists our most frequently asked questions and our answers, from our honey production through to Shipping.

Is ãFER Honey raw honey?

By definition “raw honey” is honey that comes directly from the beehive and is not heated over the natural temperature of the beehive, pasteurized or processed. āFER Honey is 100% organic and raw so you can enjoy it the way nature intended.

IS āFER HONEY LIQUID?

Yes. All honey is in its natural form liquid when it comes from the beehive although with time it can start to crystallize. This is natural for all raw and unprocessed honey.

WHY DOES HONEY CRYSTALLIZE?

If you do not use our honey within a few months, or your honey is stored in cold temperatures you will notice that it starts turning into a more solid state. Do not worry – this is a natural process called crystallization and shows the high quality of the honey.

HOW DO I GET RID OF CRYSTALLIZATION?

If you see signs of crystallization and you would like to return your honey back to liquid form, simply place the jar to a warm place (for example into a bowl filled with hot water). Be careful not to overheat over 104 F because too much heat decreases the quality and natural benefits of our honey.

To avoid crystallization store honey at room temperature, away from direct sunlight. Always make sure that the lid is placed properly on the jar as honey loses aroma and flavor and absorbs moisture and odors when exposed to air.

DOES HONEY EXPIRE?

Honey is the only food that never spoils. In fact, the oldest known sample of honey, found in an ancient Egyptian tomb and dated to approximately 3000 years ago, is still perfectly edible. However, unlike wine, honey usually tastes best a few years after harvesting, there is no maturation to enhance flavor.

Although honey never spoils, we mark an expiration date to all our jars, but that date is simply to meet regulations.

HOW LONG ARE THE SHIPPING TIMES?

Please see our Shipping & Returns policy page for more details on shipping times.

WHAT IF AN ITEM IS OUT OF STOCK?

Or honey is small-batch and there is no set amount that bees produce per hive, we can only estimate. We will put your name on a waiting list and when the honey is available it will be shipped. If you do not want to wait, please email [email protected] and we will refund you.

CAN I RETURN ITEMS?

Please see our Shipping & Returns policy page for more details on returns.

HOW DO I CANCEL MY SUBSCRIPTION?

Please go to your account and press cancel and answer why you wish to cancel your subscription. We hope this never happens!